Hundreds of eVisa holders reported being unable to generate the crucial ‘share-code’ needed to prove immigration status on 3 July after the GOV.UK “View and Prove” portal began returning the message “Sorry, there is a problem with the service”. Immigration-advice site BritPass published emergency guidance explaining work-arounds and confirming that the error does not affect the underlying validity of an eVisa.
![Glitch in UKVI share-code service leaves eVisa holders unable to prove status]()
For travellers and HR teams seeking a buffer against future disruptions, VisaHQ offers streamlined share-code checks, proactive monitoring of Home Office systems and personalised visa support. Their UK portal helps users track applications, obtain back-up documentation and stay compliant with right-to-work rules, adding an extra layer of assurance when digital services falter.
The share-code, valid for 90 days, is now essential evidence for employers, landlords and airlines following the retirement of physical visa vignettes. While the Home Office has not issued a formal incident report, past outages have typically been linked to planned maintenance on the GOV.UK One-Login platform. BritPass recommends that users wait a few hours, clear browser caches, and ensure they sign in with the passport number currently registered to their UKVI account. Where the code cannot be generated in time, employers can request a direct Home Office right-to-work check, and airlines can call the Border Force Carrier Support Line to verify status. For global-mobility managers the incident is a reminder to build contingency time into travel schedules when relying on digital documentation and to brief staff on offline proof options. Organisations with July onboarding cycles should proactively collect share-codes several days in advance and retain screenshots in case of future outages. The BritPass article notes that eVisa platform stability is likely to come under greater scrutiny as the UK phases out Biometric Residence Permits by the end of 2027, pushing all 3.5 million foreign residents onto the same digital infrastructure.
For travellers and HR teams seeking a buffer against future disruptions, VisaHQ offers streamlined share-code checks, proactive monitoring of Home Office systems and personalised visa support. Their UK portal helps users track applications, obtain back-up documentation and stay compliant with right-to-work rules, adding an extra layer of assurance when digital services falter.
The share-code, valid for 90 days, is now essential evidence for employers, landlords and airlines following the retirement of physical visa vignettes. While the Home Office has not issued a formal incident report, past outages have typically been linked to planned maintenance on the GOV.UK One-Login platform. BritPass recommends that users wait a few hours, clear browser caches, and ensure they sign in with the passport number currently registered to their UKVI account. Where the code cannot be generated in time, employers can request a direct Home Office right-to-work check, and airlines can call the Border Force Carrier Support Line to verify status. For global-mobility managers the incident is a reminder to build contingency time into travel schedules when relying on digital documentation and to brief staff on offline proof options. Organisations with July onboarding cycles should proactively collect share-codes several days in advance and retain screenshots in case of future outages. The BritPass article notes that eVisa platform stability is likely to come under greater scrutiny as the UK phases out Biometric Residence Permits by the end of 2027, pushing all 3.5 million foreign residents onto the same digital infrastructure.
