San Francisco International Airport (SFO) announced on 7 July that U.S. citizens arriving from abroad will now clear customs through CBP’s Enhanced Passenger Processing (EPP) system—a contactless facial-recognition portal that shaves an average 25 percent off wait times. The rollout makes SFO the 25th U.S. airport (and 33rd port overall) to adopt the technology since its national launch last summer. Upon entering the arrivals hall, travelers pause for an auto-capture camera; the image is compared against passport records in seconds while a CBP officer observes. If verified, the passenger is waved through without presenting documents. Anyone who fails the match is redirected to a traditional booth. CBP stresses that EPP is officer-supervised and that photos of U.S. citizens are deleted within 12 hours. Still, privacy advocates urge passengers to consider requesting manual processing—an option the agency must provide under current policy.
![San Francisco International Joins CBP’s ‘Enhanced Passenger Processing’ Network]()
Whether employees are departing the United States for overseas assignments or foreign nationals are heading stateside, VisaHQ’s online platform can streamline the required visas and travel documents long before anyone reaches the EPP checkpoint. The service’s step-by-step guidance and real-time status updates—available at mobility managers keep itineraries on track and minimize surprises at the border.
CBP has not released airport-by-airport statistics, but says that across all EPP locations average inspection times for citizens have dropped from 72 seconds to 54. For corporate mobility managers, the faster arrival process should improve productivity for inbound assignees and executives, particularly at West Coast hubs where post-flight delays can affect connections to domestic meetings. Travel policies may need updating to inform employees of the facial-capture step and outline opt-out procedures. SFO officials said the next phase will extend EPP to pre-clearance airports such as Vancouver and Dublin, meaning U.S.-bound travelers could clear customs overseas using the same facial-match technology before boarding.
Whether employees are departing the United States for overseas assignments or foreign nationals are heading stateside, VisaHQ’s online platform can streamline the required visas and travel documents long before anyone reaches the EPP checkpoint. The service’s step-by-step guidance and real-time status updates—available at mobility managers keep itineraries on track and minimize surprises at the border.
CBP has not released airport-by-airport statistics, but says that across all EPP locations average inspection times for citizens have dropped from 72 seconds to 54. For corporate mobility managers, the faster arrival process should improve productivity for inbound assignees and executives, particularly at West Coast hubs where post-flight delays can affect connections to domestic meetings. Travel policies may need updating to inform employees of the facial-capture step and outline opt-out procedures. SFO officials said the next phase will extend EPP to pre-clearance airports such as Vancouver and Dublin, meaning U.S.-bound travelers could clear customs overseas using the same facial-match technology before boarding.
