Travellers passing through Václav Havel Airport Prague faced confusion on Friday afternoon (12 June) after the airport’s central information-technology systems failed around 13:30 CEST. Departure and arrival boards in both terminals went dark, public-address updates were intermittent, and staff lost access to corporate e-mail. The airport confirmed the incident on social platform X at 13:50, adding that its website was also offline.
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While safety-critical air-traffic systems were unaffected, the lack of real-time gate information caused long queues at manned information desks and forced airlines to make boarding announcements by megaphone. Several carriers, including Smartwings and British Airways, advised passengers to monitor their mobile apps for gate changes. A Prague Airport spokesperson said technicians traced the root cause to a software update on the airport’s common-use passenger processing system (CUPPS) that conflicted with legacy display hardware. By 17:10, most screens were back online, although the airport warned that some e-mail services could remain unstable until a full restart overnight. No flights were cancelled, but at least 28 departures left with delays exceeding 30 minutes, rippling onto connecting banks at London-Heathrow and Frankfurt. Ground-handling company Menzies Aviation said it would bill the airport operator for extra staffing costs incurred during the outage. For mobility managers the episode is a reminder to advise travellers transiting Prague to download airline apps and enable push notifications. Companies with time-critical cargo routed via PRG should consider adding contingency buffers or alternate gateways while the airport completes a promised audit of its IT resilience over the summer.
Whether you are booking a last-minute connection or planning a longer stay in the Czech Republic, VisaHQ can help you secure the right travel visa quickly and entirely online, complete with live tracking and expert support—learn more at https://www.visahq.com/czech-republic/
While safety-critical air-traffic systems were unaffected, the lack of real-time gate information caused long queues at manned information desks and forced airlines to make boarding announcements by megaphone. Several carriers, including Smartwings and British Airways, advised passengers to monitor their mobile apps for gate changes. A Prague Airport spokesperson said technicians traced the root cause to a software update on the airport’s common-use passenger processing system (CUPPS) that conflicted with legacy display hardware. By 17:10, most screens were back online, although the airport warned that some e-mail services could remain unstable until a full restart overnight. No flights were cancelled, but at least 28 departures left with delays exceeding 30 minutes, rippling onto connecting banks at London-Heathrow and Frankfurt. Ground-handling company Menzies Aviation said it would bill the airport operator for extra staffing costs incurred during the outage. For mobility managers the episode is a reminder to advise travellers transiting Prague to download airline apps and enable push notifications. Companies with time-critical cargo routed via PRG should consider adding contingency buffers or alternate gateways while the airport completes a promised audit of its IT resilience over the summer.
