Ukraine’s state-owned passport agency DP Document has overhauled customer flow at its two largest Polish branches, announcing late on 15 June that, with immediate effect from 16 June 2026, all visitors in Warsaw and Wrocław must secure an online appointment before entering the offices. The shift mirrors the booking model already used at branches inside Ukraine and responds to sprawling dawn queues that have plagued both sites since the onset of Russia’s invasion. Under the new procedure, Ukrainians seeking biometric passports, ID cards or replacements will log into the agency’s web portal, choose a date and receive a QR code for entry.
![Ukrainian passport service in Warsaw and Wrocław moves to mandatory e-queue from 16 June]()
For those navigating these new requirements alongside other travel or residency needs, VisaHQ offers end-to-end support with Polish visas, document legalisation and Schengen compliance; the service’s local specialists can coordinate your DP Document appointment with broader mobility plans. Find details at https://www.visahq.com/poland/
Walk-ins will be turned away except for urgent apostille services and collection of ready documents. Each code is linked to the applicant’s PESEL-UKR number – the Polish civil-registry ID created for war refugees – and cannot be transferred, a measure aimed at curbing widespread ticket-scalping. The change is significant for employers because Ukrainian staff will now be able to forecast passport-renewal timelines more accurately, reducing last-minute travel cancellations. Conversely, existing group slots arranged by relocation vendors have been voided; HR managers should check that employees have rescheduled to individual times. The agency estimates it can process 1 200 applicants per day in Warsaw once the e-queue stabilises, up from 700. For refugees yet to regularise their data, DP Document reminds holders of PESEL-UKR that any change in passport number or personal details must be updated in the Polish register, or their temporary-protection status may lapse after 31 August 2026. The agency is negotiating with Polish municipalities to station mobile biometric units at voivodeship offices outside the two cities by autumn. Overall, the digital queue should shorten waiting times from an average of four hours to under 45 minutes, bringing much-needed predictability to cross-border mobility between Poland and Ukraine.
For those navigating these new requirements alongside other travel or residency needs, VisaHQ offers end-to-end support with Polish visas, document legalisation and Schengen compliance; the service’s local specialists can coordinate your DP Document appointment with broader mobility plans. Find details at https://www.visahq.com/poland/
Walk-ins will be turned away except for urgent apostille services and collection of ready documents. Each code is linked to the applicant’s PESEL-UKR number – the Polish civil-registry ID created for war refugees – and cannot be transferred, a measure aimed at curbing widespread ticket-scalping. The change is significant for employers because Ukrainian staff will now be able to forecast passport-renewal timelines more accurately, reducing last-minute travel cancellations. Conversely, existing group slots arranged by relocation vendors have been voided; HR managers should check that employees have rescheduled to individual times. The agency estimates it can process 1 200 applicants per day in Warsaw once the e-queue stabilises, up from 700. For refugees yet to regularise their data, DP Document reminds holders of PESEL-UKR that any change in passport number or personal details must be updated in the Polish register, or their temporary-protection status may lapse after 31 August 2026. The agency is negotiating with Polish municipalities to station mobile biometric units at voivodeship offices outside the two cities by autumn. Overall, the digital queue should shorten waiting times from an average of four hours to under 45 minutes, bringing much-needed predictability to cross-border mobility between Poland and Ukraine.
