Ateia-Oltra Madrid, the association representing freight forwarders in Spain’s capital, issued a rare public rebuke on 4 May, accusing IAG Cargo of systemic delays, missing consignments and broken tracking at its Adolfo Suárez Madrid-Barajas hub. Members report consignments waiting up to 72 hours for release, jeopardising just-in-time spares for aerospace and pharma clients. Although the dispute centres on freight, the knock-on effects reach global mobility programmes. Multinationals shipping household goods and specialist equipment for employee moves via unaccompanied air-cargo are seeing lead times slip and temporary-housing costs rise. Forwarders warn that if service levels do not improve before the June peak season, they will divert traffic to Frankfurt and Paris—adding cost and customs complexity for inbound assignees. IAG Cargo attributes the backlog to a new warehouse-management system and an unexpected spike in e-commerce volumes. The company says 40 extra staff have been hired and a task-force with Spanish customs is reviewing processes. However, Ateia is urging the transport ministry to intervene and is threatening legal action for commercial losses. Mobility managers should liaise with relocation partners to confirm shipping timelines, consider splitting critical air-freight into smaller consignments, and budget for potential storage or demurrage charges. Firms moving pets should verify kennel capacity, as delays could affect animal-welfare compliance at Barajas’s live-animal centre.
Source: C de Comunicación
