Immigration, Refugees and Citizenship Canada (IRCC) is reaching out to Canadians who received passports between January 1 and June 30, 2026, inviting them to participate in a new on-line client-experience survey announced on July 30. The study—conducted by research firm Advanis—will run from August through October and is designed to measure satisfaction with processing times, service quality at passport offices, and the usability of the recently expanded on-line renewal portal. Participants will receive a personalised e-mail from “canpassport2026@advanis.net,” or a flyer enclosed with their new passport directing them to a secure survey site. IRCC stresses that no financial data or passport numbers will be requested and that responses will remain confidential. The ministry will publish aggregate results in its 2026-27 Departmental Results Report. Why it matters for global mobility: Canadian passports remain the primary travel document for an estimated 850,000 Canadians on overseas assignment. Processing bottlenecks in 2022-23—when routine renewals often exceeded 90 days—created visa delays and costly rota tions for employers. The new survey is expected to guide further automation of photo validation, fee reimbursement triggers when service standards are missed, and the expansion of “digital travel credentials” that the government is testing with the International Civil Aviation Organization (ICAO). Relocation managers should alert expatriate staff to watch for the survey email; high participation from the mobile workforce can influence priorities such as faster mail-in renewals for Canadians resident abroad and improved tracking interfaces linked to GCKey accounts. Employers may also reference the initiative when challenging expedited-service surcharges that occasionally arise during last-minute deployments. The survey launch aligns with Ottawa’s broader Service Transformation Agenda, which aims to have 80 percent of routine immigration and passport applications processed through fully digital workflows by 2028. Lessons learned will feed into the next release of the MyAccount portal, scheduled for early 2027, which promises single-sign-on access for citizenship, immigration and passport services.
